Resolve tickets instantly with AI agents and in-app video calls, then turn that feedback directly into shipping features.
Inbox
Lukas
2mCustom user identity
Franz
8mFeature request: export
Mira
12mBilling seat update
Joe
54mRoadmap vote
AI resolved
68%
Assistance with Custom User Identity
Seen · 10:29 AM
Can you help me set up custom user identity verification?
AI summary
Provide setup guidance, share docs, and ask for any specific compliance requirements.
Happy to help with this. I'll send the steps now.
Reply with AI assist
Ask Kai
Hi Lukas,
how can we help?
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Signal captured
Linked to roadmap candidate: Customer identity workflows.
The hero preview shows the workspace. These are the three product moments that turn Oleap into an operating system for support and product teams.
Triage, draft, and route every ticket with context.
Billing renewal issue
Need seat count updated before Friday's renewal.
AI draft ready
Confirm account, apply 18 seats, notify finance, and schedule renewal follow-up.
Jump from thread to face-to-face support when stakes rise.
Mira Patel live
Call summary
Renewal blocker solved. Product request linked to roadmap item and customer follow-up queued.
Turn support conversations into prioritized product work.
Product intelligence
Auto-clustered from resolved tickets
Next roadmap candidate
Bulk ticket export
Three-part support workflow
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Sync shared email, chat widgets, and social channels in minutes.
Use rules, ownership, and urgency signals to keep queues clear.
Review satisfaction, handoffs, and response trends from one place.
Everything your support team needs to move with clarity.
Reduce repetitive work with suggested replies, macros, and routing.
Share context, notes, and ownership so every handoff feels seamless.
Keep conversations, tickets, and account history linked together.
Measure satisfaction, volume, and service quality as work happens.
From the first ticket to the shipped feature — see how Oleap connects support, video, and product intelligence in a single workspace.
Open tickets · 4
Mira Patel
T-1042 · 2m ago
Billing seat count update
Hi team, I need to update our billing seat count from 12 to 18 before our renewal date next Friday. Can you help process this change and confirm the new pricing?
68%
AI resolutions
1m 42s
Avg. first reply
96%
CSAT score
34
Features shipped
Kai resolves tickets instantly, escalates to humans when needed, and learns from every interaction. Try it right now — ask anything.
Oleap Support
Kai AI · Online
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Oleap gives operators the calm command center they need to spot risk, assign ownership, and keep customer promises visible.
Live control room
2,410
AI triage
684
Human replies
97%
Clean handoffs
Priority inbox
61 conversations need ownership
Workflow health
Last 24 hours
Median first reply
-42%1m 42s
AI briefs collect intent, sentiment, revenue impact, and next steps before the next teammate opens the thread.
See who is overloaded, who can take ownership, and which queues need escalation before customers feel the delay.
Customer promise
96%
of active conversations stay inside SLA when routing, macros, and account context are reviewed together.
“Oleap connects support volume to product decisions. We no longer debate what customers are asking for.”
Elena Marquez
VP Customer Experience, QueuePilot
“The AI drafts are useful because they understand account history, not just the latest message.”
Theo Grant
Support Operations Lead, Relaybase
“Video escalation finally sits inside the support workflow. Our agents solve complex cases without losing the thread.”
Mina Okafor
Head of Success, SignalNest
“Every resolved ticket now becomes a roadmap signal with evidence attached. Product trusts the data.”
Jon Bell
Product Lead, Loopwise
Elena Marquez
VP Customer Experience, QueuePilot
-42%
First reply
+18%
CSAT lift
6.4K
Roadmap signals
“We went from a busy inbox to a product intelligence loop. Oleap shows which problems AI can solve, which customers need humans, and which feedback belongs on the roadmap.”
Support-to-product loop
Deployed across 3 teams in 21 days
Share how your team works today. Oleap sales will help shape a focused rollout around your channels, response goals, and feedback loop.
AI inbox mapped to your current channels
Pilot plan for support, success, and product teams
Workflow review with routing and SLA recommendations
Sales concierge
Bring your queue volume, channel mix, and biggest handoff problem. We will map the first workflow live.
Review active queues, escalation paths, and where AI should assist before launch.
Book demoSend your current stack and support volume. We will reply with a recommended first deployment path.
sales@oleap.aiOleap Support
Kai AI · Online
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